Order
How do I place an order?
Is it possible to reserve items?
Through pre-orders it is possible to reserve certain products. These are products that have already been re-ordered by us and are on their way to our warehouse. Pre-orders must always be paid in advance.
What is the minimum order value?
For your first order $30 excl. VAT is the minimum order value.
For every following order $50,00 excl. VAT is the minimum value per order. This also includes pre-orders and special pre-orders.
Do you offer staggered discounts?
6% off orders over $200.00
8% off orders over $400.00
10% off orders over $600.00
12% off orders over $800.00
14% off orders over $1500.00
16% off orders over $3000.00
18% off orders over $5000.00
20% off orders over $10,000,00
Please contact us on orders over $20,000.00
I did not receive an confirmation for my order
Is it possible to cancel or adjust my order after placing it?
It is not possible to cancel finalized orders. Items in your confirmed order cannot be exchanged nor can items be added to a finalized order. Any additions to your order need to be placed on a separate order.
How do I apply a FANKE voucher or promo code to my order?
Discounts linked to holidays that are applicable to all of our customers are automatically applied to your shopping cart. (For example Black Friday, Daily Deals and FANKE Day). Personal vouchers and discount codes can be added to your shopping cart at the last step during checkout. This is done at the same page where delivery and invoice addresses are selected.